Privacy Policy

Last updated: 12/06/2026

At PLCBO, your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, subscribe to our products, sign up to our emails or otherwise interact with us.

This website is operated by Vita Studio Ltd, trading as PLCBO.

Company number: 17273074
Registered address: 71-75 Shelton Street, WC2H 9JQ, London, UK
Email: hello@plcbo.studio

In this Privacy Policy, “PLCBO”, “we”, “us” and “our” refer to Vita Studio Ltd. “You” and “your” refer to our customers, website visitors and subscribers.

1. The Information We Collect

We may collect the following types of personal information:

Information you give us directly

This may include:

Your name
Email address
Phone number
Billing address
Shipping address
Order details
Account login details
Subscription preferences
Customer service messages
Reviews, comments, survey responses or feedback
Marketing preferences

Payment information

When you place an order, your payment is processed securely by our payment provider. We do not store your full card details.

We may receive limited payment information such as payment status, billing details, transaction reference and fraud-check information.

Website and device information

When you use our website, we may collect:

IP address
Browser type
Device type
Pages viewed
Products viewed
Time spent on site
Referral source
Clicks and interactions
Cookie and tracking information

Subscription information

If you subscribe to a PLCBO product, we may collect and process information relating to:

Your subscription product
Subscription frequency
Renewal dates
Billing status
Delivery details
Pause, skip or cancellation requests

Health-related information

PLCBO does not ask you to provide detailed health information when placing an order.

If you voluntarily contact us with information about allergies, sensitivities, medication, pregnancy, breastfeeding, medical conditions or reactions to a product, we will only use that information where necessary to respond to your enquiry, support product safety, comply with legal obligations or protect legal rights.

Please do not send us unnecessary medical or health information.

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Manage payments and refunds
Deliver your products
Manage your subscription
Create and manage your customer account
Send order confirmations, shipping updates and service messages
Respond to customer service enquiries
Handle returns, refunds, complaints or product issues
Send marketing emails or SMS messages where you have opted in
Personalise your website experience
Improve our website, products and customer experience
Show relevant advertising
Prevent fraud, misuse or unauthorised activity
Comply with legal, tax, accounting and regulatory obligations
Protect our business, customers and legal rights

3. Our Lawful Basis for Using Your Information

Where UK or EU data protection law applies, we rely on the following lawful bases:

Contract

We use your information to fulfil our contract with you when you place an order, create an account or subscribe to a product.

This includes processing your payment, shipping your order, managing your subscription and sending service updates.

Consent

We rely on your consent where you sign up to receive marketing emails, SMS messages or certain types of non-essential cookies.

You can withdraw your consent at any time.

Legitimate Interests

We may use your information where it is necessary for our legitimate business interests, provided your rights do not override those interests.

This may include improving our website, preventing fraud, understanding customer behaviour, responding to customer enquiries, managing business records and showing relevant advertising.

Legal Obligation

We may use your information where required to comply with legal obligations, including tax, accounting, consumer protection, product safety or regulatory requirements.

4. Marketing Communications

If you sign up to our mailing list, place an order or opt in to receive updates, we may send you emails or SMS messages about PLCBO products, launches, offers, subscriptions and brand updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

You can opt out of SMS marketing by following the instructions in the message or contacting us directly.

We may still send you service messages relating to your order, subscription, account or important product information.

5. Cookies & Tracking

Our website uses cookies and similar technologies to make the site work properly, improve your experience, understand how people use our website and support advertising.

Cookies may be used for:

Essential website functions
Checkout and cart functionality
Account login
Analytics
Email and marketing performance
Personalised advertising
Remembering your preferences

Some cookies are essential and cannot be switched off because they are needed for the website to work.

For non-essential cookies, you may be able to manage your preferences through our cookie banner, cookie settings or your browser settings.

We may use platforms such as Shopify, Google, Meta, TikTok, Klaviyo or other marketing and analytics partners to help us understand website performance and show relevant advertising.

6. Who We Share Your Information With

We only share your personal information where necessary to run our business, provide our services, fulfil your orders or comply with the law.

We may share your information with:

Shopify and our ecommerce platform providers
Payment processors
Subscription management providers
Warehousing and fulfilment partners
Delivery couriers
Email and SMS marketing platforms
Customer service tools
Review platforms
Analytics providers
Advertising platforms
Fraud prevention providers
IT, hosting and website support providers
Professional advisers, including accountants, lawyers and insurers
Regulators, authorities or law enforcement where legally required

We require our service providers to handle your information securely and only use it for the purposes we have instructed.

7. International Transfers

Because we sell to customers in the UK, EU and US, and because some of our service providers may operate internationally, your personal information may be transferred outside your country of residence.

Where required, we will take appropriate steps to protect your information, such as using recognised data transfer safeguards or working with service providers who have appropriate protections in place.

8. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes set out in this Privacy Policy.

This may include keeping information for:

Order fulfilment
Customer service
Subscription management
Returns and refunds
Tax and accounting records
Legal or regulatory requirements
Fraud prevention
Product safety and complaint handling
Marketing, until you unsubscribe or withdraw consent

Where we no longer need your information, we will delete it, anonymise it or securely store it until deletion is possible.

9. Your Rights

Depending on where you live, you may have rights over your personal information.

These may include the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information
Restrict how we use your information
Object to certain types of processing
Request a copy of your information in a portable format
Withdraw consent where we rely on consent
Opt out of marketing communications
Complain to a data protection authority

To exercise your rights, please contact us at [insert customer service email].

We may need to verify your identity before responding to a request.

10. UK & EU Customers

If you are based in the UK or EU, you may have rights under applicable data protection laws, including UK GDPR or EU GDPR.

You also have the right to complain to a data protection authority if you are unhappy with how we handle your personal information.

If you are in the UK, you can contact the Information Commissioner’s Office.

If you are in the EU, you can contact your local data protection authority.

11. US Customers

If you are based in the United States, privacy rights may vary depending on your state.

Where applicable, you may have rights to request access to, correction of or deletion of your personal information, and to opt out of certain data sharing or targeted advertising.

PLCBO does not sell personal information in the traditional sense. However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain US state privacy laws.

If you would like to make a privacy request, please contact us at [insert customer service email].

12. Children’s Privacy

PLCBO products and services are intended for adults.

We do not knowingly collect personal information from children under 16.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

13. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, system or online transmission is completely secure. You are responsible for keeping your account login details safe and confidential.

14. Third-Party Links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. Please read their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website. If we make significant changes, we may notify you by email or through a notice on our website.