Returns & Refunds

Your PLCBO ritual should arrive exactly as expected. If something is not right with your order, we will always do our best to make it right.

Because PLCBO products are ingestible supplements, we have a returns policy that protects both our customers and product safety standards.

Change of Mind Returns

If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, your product must be:

Unopened
Unused
In its original packaging
With the tamper seal fully intact
In a resellable condition

For health, hygiene and safety reasons, we are unable to accept returns on any supplement product that has been opened, used or had its seal broken, unless the product is faulty, damaged or incorrect.

Opened Products

We cannot accept returns for opened supplements simply because they are no longer wanted, did not suit personal taste, or have been used.

This is because once a supplement has been opened, we cannot guarantee the safety, quality or integrity of the product for resale.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@plcbo.studio with:

Your order number
A clear description of the issue
Photos of the product, packaging and delivery box where relevant

If your item is faulty, damaged or not what you ordered, we will offer a suitable resolution, which may include a replacement, refund or store credit depending on the issue.

How to Start a Return

To request a return, please email hello@plcbo.studio within 30 days of receiving your order.

Please include your order number and the reason for your return.

Once your return has been approved, we will provide the return instructions. Please do not send any items back without contacting us first, as we may not be able to process unauthorised returns.

Returning Your Order

You will have 14 days from notifying us to send your item back.

For change-of-mind returns, customers are responsible for the cost of return shipping. We recommend using a tracked service, as we are unable to refund items that do not reach us.

The item remains your responsibility until it arrives back with us.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method.

Refunds can take a few working days to appear in your account depending on your bank or payment provider.

For eligible change-of-mind returns, we will refund the cost of the returned product. Where required by law, standard delivery costs may also be refunded. Any upgraded shipping method, such as Next Day Delivery, will not be refunded beyond the standard delivery amount.

Subscription Orders

If you are subscribed to PLCBO, your first order is processed after purchase, and future orders are processed according to the subscription frequency you selected.

If you wish to pause, skip or cancel a future subscription order, please do this through your customer account before your next billing date.

Once a subscription order has already been processed or dispatched, we may not be able to cancel it. If it has already been shipped, our standard returns policy will apply.